Shipping Policy

When can I expect my order?

Our average delivery time is 5 to 10 working days.

The estimated delivery time has passed.

In 99% of cases, orders are shipped within 24 to 36 hours. Unfortunately, the shipping can sometimes be delayed if we are out of stock. When we are out of stock, the shipping time can be delayed by 2 to 3 days. If the delivery person loses your package, we will, of course, ensure that a new package is sent to you.

How much are the shipping costs?

it depends on the location, the parcel weight and the dimensions. We work together with Ship Rocket.

How can I track my order? Where can I find my Track & Trace code?

You can find your track & trace code in the order confirmation that you received by email. Track your order by entering your email address and your order number.

The Track and Trace code does not provide any information; how is this possible?

The tracking information is available from the moment your package arrives at the mail-order company. Please note that delays can occur and that sometimes there are error messages in the Track & Trace code caused by Ship Rocket, which makes it seem like your order has not yet been shipped, while it is already on its way to you.

If you have any questions, please contact our customer service team by email: yoganandafloweressences@gmail.com